Responsible Gaming at Richard Casino

Our Commitment to Safe Play

Here at Richard Casino, we take our duty of care seriously. We are licensed under Curaçao, Antillephone N.V., and we operate in full compliance with the regulatory standards set by our licensing authority. Our responsible gaming framework is built on transparency, player protection, and proactive support. We want every person who plays with us to feel informed, empowered, and secure.

We understand that for a small number of people, gambling can become problematic. That is why we at Richard Casino have implemented a comprehensive set of tools and safeguards designed to help players recognise issues early and take action before gambling becomes harmful. These tools are available to all registered players at any time, free of charge, and can be activated instantly through your account settings.

Responsible Gaming Tools We Provide

At Richard Casino, we give you full control over your gaming habits. Below is an overview of the self-management tools available on our platform:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits to manage how much money you spend. Once set, these limits take effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions.
• Loss Limits: Set a cap on how much you are willing to lose over a defined period. We will notify you when you are approaching your limit.
• Session Time Limits: Decide in advance how long you want to play. Once your session time is up, you will be logged out automatically.
• Reality Checks: We provide periodic on-screen reminders showing how long you have been playing, helping you stay aware of time spent on our platform.
• Self-Exclusion: If you feel you need a break, you can self-exclude from Richard Casino for a set period — from a few days to several months, or permanently. During self-exclusion, you will not be able to access your account or receive promotional communications from us.
• Account Cooling-Off: Take a short break from gaming without fully closing your account. This option lets you pause your activity for a defined period while keeping your account in good standing.

To access any of these tools, log in to your account and navigate to the Responsible Gaming section in your profile settings. If you need assistance, our support team is available 24/7 via live chat or at [email protected].

Recognising Problem Gambling

We at Richard Casino encourage all players to reflect honestly on their gaming habits. Problem gambling can affect anyone, and recognising the early warning signs is the first and most important step toward getting help. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to friends or family about how much you gamble?
• Do you feel restless or irritable when you try to stop gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Has gambling negatively affected your relationships, work, or finances?

If you answered 'yes' to any of these questions, we strongly encourage you to use the tools available at Richard Casino and to reach out for professional support. You do not have to face this alone.

External Support Organisations

At Richard Casino, we actively direct players toward reputable organisations that specialise in gambling support. These services are confidential, free, and available around the clock:

We at Richard Casino also recommend using independent self-assessment tools provided by organisations such as GamCare, which can help you better understand your relationship with gambling.

Protecting Minors

At Richard Casino, we have a strict zero-tolerance policy regarding underage gambling. Our platform is intended exclusively for players who are 18 years of age or older. We implement rigorous age verification procedures during registration and reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to online gambling sites. Trusted tools include:

• Net Nanny — www.netnanny.com
• Gamblock — www.gamblock.com
• Betfilter — www.betfilter.com
• Cyberpatrol — www.cyberpatrol.com

We at Richard Casino take every reasonable step to ensure that minors cannot access our services. Any account found to be operated by or on behalf of a minor will be immediately suspended and any winnings forfeited.

Our Approach to Marketing and Promotions

Here at Richard Casino, we are committed to marketing our services responsibly. Our promotional materials are designed to be transparent, honest, and never targeted at vulnerable individuals or those who have self-excluded. When you opt out of marketing communications — whether through self-exclusion or account settings — we will remove you from all promotional lists immediately.

We also ensure that all bonus terms and conditions are clearly stated and easy to understand. At Richard Casino, we believe players should always know exactly what they are agreeing to before claiming any offer. You can explore all current promotions in our Richard bonus section.

VPN and Fair Play Policy

We want to ensure a fair and transparent environment for all players at Richard Casino. Please note that using a VPN to bypass geographic restrictions is strictly prohibited on our platform. Any attempt to circumvent provider blocks or access our services from restricted territories using a VPN may result in the confiscation of winnings and suspension of your account.